Technical Support

To get detailed instructions on how to install and register nanoCAD products, please read Installation and Registration Guide or download it at the  nanoCAD Download page.

To get detailed instructions on how to install and register nanoCAD 3DScan, please read the Installation and Registration Guide or refer to the process in the How to install and register nanoCAD 3DScan section on the nanoCAD 3DScan Download page.

nanoCAD 3DScan is a vertical application on the nanoCAD platform, so before installing the nanoCAD 3DScan, you must make sure that nanoCAD Platform is installed on your computer.

We provide subscriptions that run for either one year or three years. During the duration of the subscription, you receive free technical support and free upgrades.

With the one-year subscription, you can use nanoCAD for one year, as well as receive, at no charge, all upgrades released during the year. After the year ends, the software stops working. To continue using nanoCAD, renew the license.

The three-year subscription includes a perpetual license. You can use it forever. Technical support and upgrades to new versions are free during those three years. After the initial term technical support ends, and license transfer to another computer is no longer possible unless your version matches the original release from Nanosoft AS. You can upgrade to the latest version by purchasing a 1-year license in your personal account. This includes technical support for one year, and your license will remain perpetual on your device—even after that year expires. Summary:

• Perpetual license – remains active indefinitely on your computer
• After 3 years: no support or transfer unless upgraded
• Optional upgrade: 1-year license includes support, license stays perpetual

Workstation subscriptions run nanoCAD on a single computer only. The license cannot be transferred to another computer.

Network subscription can be used to run nanoCAD on any computer connected to the local network, once the license server software (supplied) is installed. Licenses can be temporarily transferred to computers disconnected from the network, such as for working from home or going on business trips. For more information, please download our Installation and Registration Guide at the nanoCAD Download page.

No. The workstation license cannot be moved between computers. If your computer breaks down, or if you have purchased a new one, then please send an email to support@nanocad.com with the software serial number and a description of the issue. We will activate the license for your new computer.

Follow these steps:

1. Download the license server software from our web site at the nanoCAD Download page.
2. Run LicServSetup.exe.
3. Request a license, after which you will be prompted to install a License Server. Complete the installation by following the prompts (standard settings can not be changed).
4. Install nanoCAD on workstation computers.
5. Connect nanoCAD to the license server by running the Registration Wizard utility (external to nanoCAD), or else by starting nanoCAD and then choosing the “Register Now” option.
6. Enter the name of your server prefixed by the @ symbol, such as @Server1.
7. Repeat steps 5 and 6 for each workstation on which nanoCAD is installed.

Please contact nanoCAD technical support through e-mail at support@nanocad.com. We will make the change for you.

The permanent license of nanoCAD lets you run the software in perpetuity. To obtain a permanent license, purchase a three-year subscription, which includes the permanent license and three years of free updates and technical support.

This depends on the length of subscription you licensed:

• One-year subscription - the program stops working at the end of the subscription period.
• Three-year subscription - the program continues to keep working after the three-year subscription ends.

In either case, you need to renew your subscription to continue receiving updates, and, in the case of one-year subscriptions, to keep using the software.

The three-year subscription includes three years of upgrades and technical support. If you wish to upgrade nanoCAD products to a new release once the subscription period ends, you should purchase another subscription, either for one year or for three.

Once your subscription expires, please follow these steps:

1. Go to your Personal account in the nanoCAD licenses section. 
2. Select the license you want to renew and click the Manage license button. 
3. In the Renew Subscription section, select appropriate period for renewing your subscription and click the Add to cart button.
4. After making a purchase, your license will be renewed.

There is a 'Forgot your password?' link at the bottom of the “Sign in” page. Click on it, and then your password will be resent to you by email.

You can find information of all your licenses of nanoCAD products in your personal account in the nanoCAD license section.

Payment by credit card
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For each completed order, a payment receipt will be sent automatically to the billing e-mail address provided.

To receive a refund of the purchase, you must initiate the return within 15 days of the purchase or renewal date. To do this, contact our support team at support@nanocad.com.