Frequently Asked Questions

Installation and registration

To get detailed instructions on how to install and register nanoCAD 3DScan, please read the Installation and Registration Guide or refer to the process in the How to install and register nanoCAD 3DScan section on the nanoCAD 3DScan Download page.

nanoCAD 3DScan is a vertical application on the nanoCAD platform, so before installing the nanoCAD 3DScan, you must make sure that nanoCAD Platform is installed on your computer.

Licensing and Subscriptions

We provide subscriptions that run for either one year or three years. During the duration of the subscription, you receive free technical support and free upgrades.

With the one-year subscription, you can use nanoCAD 3DScan for one year, as well as receive, at no charge, all upgrades released during the year. After the year ends, the software stops working; to continue using it, renew the license.

The three-year subscription includes a perpetual license. You can use it forever. Technical support and upgrades to new versions are free during those three years, after which you can purchase a one- or three-year subscription to receive ongoing updates and technical support.
Workstation subscriptions run nanoCAD 3DScan on a single computer only. The license cannot be transferred to another computer.

Network subscription can be used to run nanoCAD on any computer connected to the local network, once the license server software (supplied) is installed. Licenses can be temporarily transferred to computers disconnected from the network, such as for working from home or going on business trips. For more information, please read our Installation and Registration Guide.

Note: nanoCAD Platform (workstation or network license) must be installed on each computer where nanoCAD 3DScan is planned to be run.
No. The workstation license cannot be moved between computers. If your computer breaks down, or if you have purchased a new one, then please send an email to support@nanocad.com with the software serial number and a description of the issue. We will activate the license for your new computer.
To get detailed instructions on how to install, register and activate network license of nanoCAD 3DScan go to the nanoCAD 3DScan Donload page, in the How to install and register nanoCAD 3DScan section, click Commercial - Network opposite Choose type of License for nanoCAD 3DSCan the and follow the instructions.

Note: nanoCAD Platform (workstation or network license) must be installed on each computer where nanoCAD 3DScan is planned to be run.
Please contact nanoCAD technical support through e-mail at support@nanocad.com. We will make the change for you.
The permanent license of nanoCAD 3DScan lets you run the software in perpetuity. To obtain a permanent license, choose a three-year subscription on the shopping page (nanoCAD Platform + 3D Solind Modeling Module will be included to your purchase). You will get the permanent license and three years of free updates and technical support.

nanoCAD 3DScan is a vertical application that requires the nanoCAD platform and 3D module to operate. Therefore, if you decide to purchase a permanent nanoCAD 3DScan license from your Personal Account, make sure that you have a permanent license for the nanoCAD platform + 3D Module.
This depends on the length of subscription you licensed:

  • One-year subscription - the program stops working at the end of the subscription period.
  • Three-year subscription - the program continues to keep working after the three-year subscription ends.

In either case, you need to renew your subscription to continue receiving updates, and, in the case of one-year subscriptions, to keep using the software.

Note: nanoCAD 3DScan is a vertical application that requires the nanoCAD platform and 3D module to operate. 
The three-year subscription includes three years of upgrades and technical support. If you wish to upgrade nanoCAD products to a new release once the subscription period ends, you should purchase another subscription, either for one year or for three.
Once your subscription expires, please follow these steps:

  1. Go to your Personal account in the nanoCAD 3DScan licenses section. 
  2. Select the license you want to renew and click the Manage license button. 
  3. In the Renew Subscription section, select appropriate period for renewing your subscription and click the Add to cart button.
  4. After making a purchase, your license will be renewed.
Note: nanoCAD 3DScan is a vertical application that requires the nanoCAD platform and 3D module to operate.

Accounts and profiles

There is a 'Forgot your password?' link at the bottom of the “Sign in” page. Click on it, and then your password will be resent to you by email.
You can find information of all your licenses of nanoCAD 3DScan in your personal account in the nanoCAD 3DScan licenses section.
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